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Terms and Conditions

Terms & Conditions of Use of Website

Please read these terms and conditions carefully before using this website and app. By using this website and app, you signify that you have read and accepted these terms and conditions. If you do not agree to these terms and conditions, do not use this website and app.

Information Purposes Only

This website and app is owned by Westquay and provides information of a general nature and is designed for information purposes only and should not be relied upon without making other inquiries appropriate to the circumstances. Any personal information you supply to Westquay will be used as set out in Westquay's Privacy Policy. You undertake that all details and representations you provide to us for the purpose of registering on the website and app are correct.

Westquay shall use its reasonable endeavours to ensure that the information contained on the website and app is accurate and up to date.


All materials presented on this website and app, including without limitation, any logo, design, text, graphic, and their arrangement, are licensed to or owned by Hammerson plc or other companies in the Hammerson plc Group of Companies or the owners of Westquay managed by Hammerson plc. Unless we indicate otherwise, you must not copy, distribute, republish, download, display, post or transmit any material from our website and app in any form or by any means, including, but not limited to, electronic, mechanical or otherwise, without our prior written permission or the written permission of the relevant copyright owner. 

You may access and use the materials on this website for your own personal use only. 

You must not do anything to alter, modify or add to the material on this website. 


"Westquay" is a registered trade mark in England. Any other trademarks appearing on this website and app are the trademarks of the relevant owners. You must not use any trade mark that appears on this website and app without the written permission of the relevant owner. 

User Conduct 

In accessing this website and app, you must not:

disrupt or interfere with the website and app, or any services, system resources, accounts, servers or networks connected to or accessible through this website and app or linked website and apps;

disrupt or interfere with any other user's enjoyment of this website or linked website and apps;

attempt to obtain unauthorised access to this website or parts of this website and app that are not opened to public access; or

Post or transmit to or via this website any material that may infringe the intellectual property rights of any third party, or any defamatory, derogatory or offensive material or publication.

In addition, you agree that you are solely responsible for actions and communications you have undertaken or transmitted through this website. You agree to indemnify and hold us harmless from any claim, action, demand, loss or damages made or incurred by any third party arising out of, or relating to your conduct (including transmitting any defamatory, derogatory or offensive statements or material to any person), your breach of these terms and conditions, or your breach of any rights of third parties. This website and app contains links to other website which is independent of Westquay and are maintained by third parties. 

Westquay is not responsible for the contents of any third party website and apps and shall not be liable for any damages or injury arising from the contents of such web sites. Any links to other website and apps are provided as a convenience to you as a user of this site, and does not imply Westquay endorsement of the linked web sites or association with their operators. You must asses their party website and app content for the suitability for your purposes. You are solely responsible for the actions you take in reliance of the content on or accessed through this website and app. 

Third party web sites are likely to have their own restrictions on how you may use the content on those website and apps and what responsibility the website and app provider will accept (if any) in relation to the content. 

You should ensure you read and comply with these. You must comply with all applicable local, state, national and international laws and regulations that relate to your use of or activities on this website and app. 

Disclaimer and Limitation 

We reserve the right to make any change to the information appearing on the website and app, including without limitation changes to any concept, design elements, diagrams and lay-out of, and the positioning of tenants at Westquay, at any time without giving notice. 

We do not and cannot guarantee that this website and app or the server that operates is free of: 

viruses or other corrupted materials; or

occasional outages or disruption of services, which prevent you from either accessing this website or other third party website and apps via this website and app.

This website and the information, services, products and materials available through it are provided on "as-is" and "as available" basis, without warranty or condition of any kind, either expressed or implied, to the extent permitted under any applicable law. 

Your use of this website, including all content, data or software distributed by, downloaded or accessed from or through this website and app, is at your own risk. You will be solely responsible for any damage caused to you, including to your business, financial affairs, or your computer system or loss of data that results from your use of this website and app, including the download of such content, data and/or software. For your own safety you should take regular back-up copies off data and use the latest virus checking software and Westquay cannot accept any liability arising from your failure to do so. 

We expressly disclaim all liability howsoever caused to you or any other persons in respect of the information or material on this website(or accessed via this website), including but not limited to any diagrams and lay-out of Westquay, and any defamatory, derogatory or offensive material or publication. 

We do not have any control over the information, products or services offered by third parties on or through this website, or at their own website. With the exception of those damages arising as a result of fraudulent representations we assume no responsibility for and make no warranty or representation as to the accuracy, availability, currency, completeness, reliability or usefulness of the information, products or services distributed or made available by third parties on or through this website and app. 

If a jurisdiction does not allow: 

the exclusion of implied warranties; or 

the exclusion or limitation of liability, in accordance with these terms and conditions but allows a limitation of liability to a certain maximum extent, then our liability is limited to that extent. To the full extent permitted by law, any conditions, warranties or liabilities imposed on us, or implied into these terms and conditions, under any law are hereby excluded. 

For the purposes of this section, the words "we" or "us" include Westquay and its related bodies corporate, officers, directors, employees, agents, suppliers, and any other party involved in creating, producing, transmitting, or distributing this website and app or related services. 

Applicable Law 

These terms and conditions are governed by and construed in accordance with the laws of England. You consent and submit to the non-exclusive jurisdiction of the English courts. 


We reserve the right, without notice and in our sole and absolute discretion, to discontinue and terminate any service offered by or through this website and app as well as this website and app at any time.  Severability 

If any of these terms and conditions is deemed unlawful, void or for any reason unenforceable, then that provision may be severed from these terms and conditions, and it will not affect the validity and enforceability of the remaining provisions. 

Contact Details 

If you would like to contact Westquay our contact details are as follows: 

Westquay, Management Suite, 8-10 Portland Terrace, Southampton SO14 7EG 

Terms & Conditions for Competitions and Prize Draws 1. By participating you agree to the requirements set out in all promotional materials and the following General Terms and Conditions. 2. Open to residents of the mainland UK unless otherwise stated. Not open to employees (or their immediate families) of Westquay, its agencies, owners or anyone else professionally associated with this promotion. Westquay reserves the right to request proof of identity or to verify eligibility conditions and to award any prize to the winner in person. 3. Maximum one entry per person unless otherwise stated. Entries via agents or third parties or the use of multiple identities and email addresses are not permitted. 4. Only online entries via the channels promoted will be accepted. Entries must be submitted as promoted by the closing date. 5. Use of automated entries or programs is prohibited and all such entries will be disqualified if discovered. 6. Winners will be selected by Westquay or a co-promoter in a random draw within 5 days of the closing date from all valid and correct entries received. 7. Westquay reserves the right to disqualify late, misdirected, incomplete, corrupted, lost, illegible or invalid entries.  8. Online entries: Your personal details will be used in accordance with Westquay Privacy Policy. Personal details will only be used for marketing purposes if you have opted to receive information from Westquay and/or any of its co-promoters. 9. Prizes must be collected from Westquay. If any prize cannot be collected within the given timescale, Westquay reserves the right to select an alternative winner or re-distribute the prize in a future competition or prize draw. Westquay has no responsibility to anyone who has not collected the prize and no compensation will be due. 10. If we require a response before we award any prize and no response is received after we have made reasonable efforts to make contact, Westquay reserves the right to withdraw prize entitlement and award the prize to someone else. Westquay has no responsibility to anyone who has not responded and no compensation will be due. 11. No cash or other alternative prizes are available, except when in the event of circumstances outside of its control. Westquay reserves the right to substitute a prize of equal or greater value. Prizes cannot be transferred or sold. 12. Westquay has arranged this Promotion in good faith but, to the fullest extent allowed by law, accepts no responsibility for loss or damages as a result of anyone participating in the Promotion or any aspect of any prize awarded. Your legal rights as a consumer are not affected. 13. Westquay reserves the right to modify, suspend, cancel or terminate the promotion or extend or resume the entry period or disqualify any participant at any time without giving advance notice and will do so if it cannot be guaranteed that the promotion can be carried out fairly or correctly for technical, legal or other reasons or if Westquay suspects that any person has been manipulating entries or the results or has acted unethically in any other way. 14. In the event that Westquay wishes to contact you in connection with your entry we will do so via an email ending in or by phone with a follow up e-mail. Any email which appears to come from Westquay but using a different suffix should be treated with suspicion and forwarded to for verification. Please do not respond or act on any e-mail if you are not sure that it comes from Westquay. If you are in any doubt please contact Marketing. 15. Winners may be required to participate in reasonable related publicity without further payment or permission. Westquay may publish first name, surname initial, age and/or town/city in printed or digital communications. 16. Winners entering via Westquay’s Facebook page or Twitter feeds will be notified via same medium and agree to their full name or other moniker being announced online and reasonable additional publicity. 17. For information regarding the names of the winners (and, if applicable, their winning entries) email Marketing quoting the name of the prize draw or competition. Unfortunately we are unable to return any entries sent to us by post. 18. Any images on the website and app are for illustration only. 19. The judge’s decision is final and we reserve the right not to correspond on any matter. 20. The laws of England apply and any disputes will be dealt with in the English courts only

Events Terms & Conditions -For ticketed events every attendee must have a valid e-ticket -Latecomers – admission is not guaranteed although offered wherever possible -Attendees consent to the recording/film and photography of themselves as attendees of the event -By agreeing to the Terms and conditions you agree for your email address to be added to the Westquay newsletter of which you can unsubscribe at any time. -Westquay reserves the right to refuse admission to any attendee -Westquay reserves the right to make any alterations to an advertised events rendered necessary by unavoidable circumstances -FORCE MAJEURE: Westquay shall not be liable for any postponement or cancellation of any event due to any of the following causes, to the extent beyond its reasonable control: Acts of God, accident, riots, war, terrorist attack, epidemic, pandemic (including COVID-19 pandemic), quarantine, civil commotion, natural catastrophes, governmental acts or omissions, changes in laws or regulations, fire or explosion.