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Gift Card

GIFT CARD UPDATE Gift cards are currently unavailable to purchase from the Customer Service Desk, but are still available to purchase online here. Please note: Gift cards currently cannot be spent in some stores mentioned as they remain closed or are running limited services. For more information, contact us.

Expired gift cards

If you have a gift card that has expired whilst the centre was closed, we will be happy to extend the expiry date by 90 days so that you have time to use it as we reopen. To do this, please call our Gift Card Support number which you will find on the back of your gift card. If you have a virtual gift card you can find the contact number in the footer of the web page where you check your balance.

Gift Cards - give the gift of shopping

If you're finding it hard to find that perfect present or you’re shopping for the person who has everything, the Westquay Gift Card is the ideal solution – allowing friends, family and colleagues to enjoy the ultimate shopping and leisure experience. The gift card gives shoppers the freedom and choice to shop with top fashion and lifestyle brands and also in a diverse range of delicious restaurants. The great thing about the Westquay Gift Card is that it’s a Prepaid Maestro, so shoppers can use it in stores like it’s their own debit or credit card. You pay only what you put on the card – there are no additional charges. The Westquay Gift Card is available from £5 to £500 denominations and can be purchased online or at the Customer Information Desk (photo ID may be required for Gift Card purchases over £100 in centre). When refunding an item purchased on a gift card, the money must be transferred back onto the same gift card it was purchased from. Please note: It may take 3-4 working days for the money to be transferred back onto the gift card in the case of a refund


CHECK YOUR GIFT CARD BALANCE Gift List Service - the ultimate shopping experience

Give your friends, family and colleagues the ultimate freedom to choose something they truly desire. The Westquay Gift List is the perfect solution for people to contribute to a gift card that you can then use within the stores at Westquay.

Whether it’s for a birthday, Christening, wedding, retirement, Christmas or other special occasion, you can set up a Gift List page and share with family, friends or colleagues who can then make a monetary contribution. You will be able to view all of the people who have contributed to your Gift List and when the big day arrives, you can then close your list and come in centre to collect your loaded gift card. It’s that simple.


Please note: Westquay Gift Cards are not accepted in the following;

John Lewis & Partners Espresso Bar

John Lewis & Partners Place to Eat

Russell and Bromley

Showcase Cinema De Lux

Five Guys





The Real Greek.

Yankee Candle

On any phone contract. Gift Cards are valid for 1 year from the day of purchase.

If you have any enquiries for purchasing a gift card online please contact EML directly

EML- 0121 268 3210

Email address :