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Gift Card

Following government guidance, the majority of our stores have reopened however this does not include our Customer Service Desk which remains closed at this time. We are currently postponing orders for gift cards online via this website and our posted service remains unavailable.

We will reopen our Customer Service Desks as soon as possible and will update this site with more information.

From Monday Gift Cards can be purchased from the Gift Card Kiosk in front of the Customer Service Desk on Level 3.

Expired gift cards: If you have a gift card that has expired while the centre was closed, we will be happy to extend the expiry date so that you have time to use it as we reopen. To do this, please call our Gift Card Support number which you will find on the back of your gift card. If you have a virtual gift card you can find the contact number in the footer of the web page where you check your balance.

We will update our website and social channels whenever we have new information regarding the centre reopening so please do check back.

Gift Cards - give the gift of shopping

If you're finding it hard to find that perfect present or you’re shopping for the person who has everything, the Westquay Gift Card is the ideal solution – allowing friends, family and colleagues to enjoy the ultimate shopping and leisure experience. The gift card gives shoppers the freedom and choice to shop with top fashion and lifestyle brands and also in a diverse range of delicious restaurants.

The great thing about the Westquay Gift Card is that it’s a Prepaid Maestro, so shoppers can use it in stores like it’s their own debit or credit card. You pay only what you put on the card – there are no additional charges. The Westquay Gift Card is available from £5 to £500 denominations and can be purchased from the Gift Card Kiosk in front of the Customer Service Desk.  When refunding an item purchased on a gift card, the money must be transferred back onto the same gift card it was purchased from. Please note: It may take 3-5 working days for the money to be transferred back onto the gift card in the case of a refund.

CHECK YOUR GIFT CARD BALANCE Gift List Service - the ultimate shopping experience

Give your friends, family and colleagues the ultimate freedom to choose something they truly desire. The Westquay Gift List is the perfect solution for people to contribute to a gift card that you can then use within the stores at Westquay.

Whether it’s for a birthday, Christening, wedding, retirement, Christmas or other special occasion, you can set up a Gift List page and share with family, friends or colleagues who can then make a monetary contribution. You will be able to view all of the people who have contributed to your Gift List and when the big day arrives, you can then close your list and come in centre to collect your loaded gift card. It’s that simple.


Corporate Sales

Please note: Corporate Sales is unavailable at this time. Please check back when the centre is open.

The Westquay Gift Card makes a great staff incentive, please contact 01212683210 or email for more information.

Please note: Westquay Gift Cards are not accepted in the following;

John Lewis & Partners Espresso Bar

John Lewis & Partners Place to Eat

Russell and Bromley

Showcase Cinema De Lux

Five Guys




The Real Greek.

Yankee Candle

On any phone contract. Gift Cards are valid for 1 year from the day of purchase.

If you have any inquiries for purchasing a gift card online please contact EML directly

EML- 0121 268 3210

Email address :