Service Consultant

About Us

Laings is a prestigious family-run jeweler with over 179 years’ experience in the industry.

Established in 1840 we are now one of the largest independent jewelry businesses operating six stores across the UK (three shops nestled within the iconic Argyll Arcade in Glasgow, and one each in Edinburgh, Southampton and Cardiff).

Our Culture

The Laings culture is one of mutual trust, respect and honesty. Our staff strive to be the best in the business and our aim is to provide our customers with an unforgettable, luxurious experience whatever the occasion may be.

Your New Role

We are recruiting for Service Consultants to join our Southampton team working 38.75 hrs per week, 5 days out of 7.

What we will offer you

As well as a competitive salary & reward package, we are proud to offer a wide range of fantastic benefits to our employees, including; healthcare, pension, 28 days holiday, Employee Assistance Programme, and a generous employee discount scheme.

You will be working in a warm and welcoming environment, with a fabulous array of training and development opportunities on offer. 

Responsibilities will include (but are not limited to):

• Booking in internal and external repairs from customers

• Liaising with external workshops regarding estimates and timescales

• Complete administration tasks including special orders, invoices and estimate generation

• Communicating with customers as and when required to discuss their repair/ estimates

• Provide advice and explanation of their estimate and works proposed

• Introducing of Pre-Owned Watches to our customers

• Increase awareness of the Service Department and promoting other products and services e.g. batteries, reseals, watch/ jewelry services

• Notifying customers to inform work has been completed and the repair is ready for collection

• Assisting the Service Manager and the rest of the service and sales team/s as and when required

Skills and experience required:

• Positive attitude and friendly approach

• Good organisational skills

• Great communication skills, dealing with customers and suppliers

• Ability to work well under pressure

• Flexible approach and willing to assist in a variety of tasks

• Ability to react to customer situations

• Knowledge of luxury watch and jewelry brands preferred

• Excellent working knowledge of the technical aspects of jewelry and watches desirable

Do you feel as though you could add sparkle to this role? If so, we want to hear from you!

Be a part of our future, join us.

AGENCY ASSISTANCE IS NOT REQUIRED, THANK YOU