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Services



Customer Services desk

Westquay Customer Service Desk is located on Level 3, Westquay North.

Collect +

You can send, collect and return parcels at Shopmobility with Collect+.

How it works:

Once you have purchased your order with your favourite retailer:

1. Select Collect+ as your delivery location and search for SO15 1QF then choose Westquay.

2. Collect+ will text or email you to confirm that your delivery is ready to be picked up.

3. Go to the designated Collect+ location in the centre.

Free WiFi

Select ‘The Cloud’ from your network list and follow the instructions to connect. Or for a stronger connection, download the Fastconnect mobile app (available for both iOS and Android). The app allows you to stay connected as you move from place to place, connecting you automatically to thousands of free hotspots whenever they are available.     

Chargebox

If your phone battery always goes flat at the most inconvenient times you’ll love our ChargeBox stations, located on Level 3 near M&S and Level 2 near Zara.   

To use, simply:

1. Connect your phone

2. Lock the box

3. Take the key and enjoy shopping as your battery charges.

Car spa

Want to get your car looking spotless as you shop? Try the friendly, professional and convenient The Car Wash Company, located Podium Level 0. Prices start from £6.95.

Looking for information on parking?

Amazon lockers

Pick up your Amazon order at a time that's convenient for you by using our Amazon Lockers, Level 4, Westquay North.

When your parcel arrives you'll receive an email notification and a unique pick-up code. Simply enter this code to open the locker.   

Collect Plus

Collect and return your online shopping with Collect+. It’s free with many retailers and you can also use it to return parcels.

Collect Plus is open:10am – 6pm Monday – Saturday and 11am – 4pm on Sundays and located in Shopmobility, Level 0, Westquay North. 

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