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Shop Mobility

We provide a free of charge shopmobility service, to make getting around the centre that bit easier. We have a range of motorised and manual wheelchairs that are available for anyone who needs help with mobility – young or old, whether the disability or injury is temporary or permanent.

The service is available seven days a week during the following times:

Monday – Saturday 9am – 6pm Sunday 11am – 5pm Please book 24 hours in advance by calling 02380 336828 or email: Upon arrival to Westquay, please use the intercom at the entrance of the Podium car park, to call our Control team, who can meet you and assist you further.

On your first visit you will need to register and provide 2 forms of ID, please bring this with you. The ID needs to be one with an address and one with a signature. Our team will be on hand to help register you. Please head to the Customer Service Desk.

Westquay also provides disabled parking spaces with easy access to the centre – see here for more information.

Plus you’ll find accessible toilets and lift access to all shopping levels.

We work in collaboration with AccessAble to give you detailed information about accessibility at Westquay. They have produced an Accessibility Guide for Westquay, which includes facts, figures and photographs to help you plan your visit with us. You can read Westquay’s guide here.