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Shop Mobility

Please note that Shopmobility is currently closed.

Although Shopmobility is not currently available, you can request a manual wheelchair for your visit to Westquay free of charge. To do this, please call our Control Room on 02380 336815 for assistance. We can then either meet you at your car or in the centre. The Shopmobility service provides a range of motorised and manual wheelchairs that can be hired for £6.50 per day to make getting around the centre that bit easier. It’s available for anyone who needs help with mobility – young or old, whether the disability or injury is temporary or permanent.

The dedicated Shopmobility centre at Westquay is located Level 0, Westquay North.

It’s available seven days a week:  

Mon - Saturday 9.15am - 6.15pm Sunday 11am – 4pm

We recommend you book in advance, so please email Shopmobility@west-quay.co.uk Click here to view the Shop Mobility Price List in effect from August 1st 2019. On your first visit you will need to register and provide 2 forms of ID, please bring this with you. The ID needs to be one with an address and one with a signature. Our team will be on hand to help register you.

Westquay also provides disabled parking spaces with easy access to the centre – see here for more information. Plus you’ll find accessible toilets and lift access to all shopping levels.  

We work in collaboration with AccessAble to give you detailed information about accessibility at Westquay. They have produced an Accessibility Guide for Westquay, which includes facts, figures and photographs to help you plan your visit with us. You can read Westquay’s guide here. https://www.accessable.co.uk/